Cancellation policy

Recurring Subscriptions

Nine Terraces offers recurring coffee subscriptions at the prices and delivery frequencies shown at checkout.

Your first order is charged at checkout. Subsequent orders are charged automatically according to your selected subscription billing schedule.

Managing or Cancelling Your Subscription

You may cancel your subscription at any time without a cancellation fee.

To manage your subscription, sign in to your Nine Terraces customer account and select Subscriptions.

You can also request assistance by emailing hello@nineterraces.com.

To prevent an upcoming recurring charge, please cancel before your next scheduled billing date.

Existing Orders and Refunds

Cancelling your subscription stops future recurring charges. It does not automatically cancel or refund an order that has already been placed or charged.

If you need help with an existing order, please contact us as soon as possible.

Existing orders are subject to our Return and Refund Policy, including applicable consumer protection rights.

Contact

For subscription questions or cancellation assistance, email hello@nineterraces.com.